Shipping policy

1. Where we ship

We currently ship to addresses in the United States only.

2. Production time

Every piece is made to order for you. Production takes 3-5 business days for message card jewelry and 2-4 business days for engraved jewelry (Monday to Friday) and starts the business day after your order is placed. Busy seasons, such as the holidays, can take a little longer.

3. Delivery

Orders ship from the USA. Standard delivery is by USPS and usually takes 2-5 business days once your order has shipped. Where an express option is shown at checkout, it ships by FedEx in 1-2 business days once your order has shipped. Express can't be delivered to P.O. boxes and is only available on some pieces. Available shipping options and prices are shown at checkout.

4. Tracking

You'll receive an email with a tracking link as soon as your order ships.

5. Address accuracy

Please double-check your shipping address. We can't redirect parcels once they have shipped.

6. Package protection

You can add package protection in your bag before checkout. It costs from $2.98, depending on your order total.

Parcels that are lost in transit (tracking stops moving) are looked after on every order - see our Refund Policy. Package protection adds cover for parcels that tracking shows as delivered but that never reached you, including parcels stolen from a porch or mailbox.

How to make a claim

Wait 2 business days after tracking shows delivered. Parcels marked delivered often turn up, so please check with neighbors, your mailroom or building office, any safe places, and others living at the address.
Then contact us within 15 days of the delivery date. Include your order number and a short written confirmation that the parcel has not arrived and that you have checked the places above.
We'll review the carrier tracking. Once your claim is approved, we'll remake and send one replacement of the same piece to the same address.

Good to know

Package protection gives a replacement, not a refund.
One replacement per order.
Claims made after the 15-day window, or without the details above, can't be accepted. We may decline claims where a customer or address has made repeated claims.
It doesn't cover an incorrect or incomplete address entered at checkout.
Without package protection, parcels the carrier has marked as delivered can't be replaced. You may be able to make a claim with USPS directly.
Package protection can't be refunded once your order has shipped.

Shipping Policy