Our Promise
Every piece is made to order for her and shipped from the USA. If her jewelry arrives damaged, tell us and we'll look into it.
If it arrives damaged
If her jewelry arrives broken or damaged in the post, we want to know.
- Tell us within 14 days of delivery. Contact us with your order number.
- Send a photo of the damage and the packaging so we can see what happened.
- Keep the piece and its packaging - you won't need to send it back.
Once we've looked at your photos, we'll get back to you with how we'll put it right.
If your parcel goes missing
If tracking hasn't moved for 10 business days, contact us and we'll look into it with the carrier and let you know the next steps. You can check where your order is any time on our Track your order page.
If it says delivered but never arrived
Add package protection in your bag before checkout (from $2.98) and you're covered if tracking shows delivered but her gift never reached you, including porch theft. Wait 2 business days and check with neighbors and safe places, then contact us within 15 days of the delivery date and we'll send one free replacement. It's a replacement, not a refund - see section 6 of our Shipping Policy.
Made just for her
Every piece is made to order, so we can't accept change-of-mind returns. Please check your choices carefully before you order.
- Not sure on size? See our Size guide.
- Your order goes into production as soon as it's placed, so we can't change or cancel it afterwards. Please check who it's from, the finish, the size and the delivery address before you order.
Keeping it beautiful
Everyday wear and tear, scratches, and tarnish from water, perfume or lotion aren't covered.
Full details are in our Refund policy. Nothing here affects your rights under US consumer law.